![]() Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.+ Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.+ Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.Ĭustomer Experience Function:+ Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help s.+ Have a developed rapport with the customer base and have knowledge of account ownership.+ Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.+īe responsive and timely with correspondence and problem resolution.+ Maintain a position of trust and responsibility by keeping all customer business confidential.+ Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior s.Operations Function:+ Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.+ Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.+ ![]() Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. ![]() Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Make banking a Fifth Third better®We connect great people to great opportunities.
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